| 1. |
Q: |
What is embroidery digitizing? |
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A: |
Digitizing is the process of taking the customer’s design or digital picture and converting the design into stitches that are stored in a computer file which the embroidery machine can read. |
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| 2. |
Q: |
How do I get my design digitizing? |
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A: |
Firstly, You will need to fill in an account setup from or to download the form at our website and competed filled out your information and then send it to us by faxing or mailing. After we received you completed information, we will start work for you. |
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| 3. |
Q: |
How to send order to you? |
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A: |
There are 3 ways to send order to us.
1. You can email us: service@siamdigitizing.com; sdigitize@ego.co.th
2. You can fill out the information and upload the image via order form.
3. You can fax your artwork and a description to us: Fax 662 8114948
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| 4. |
Q: |
Which type of artwork format is acceptable? |
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A: |
We accept the following file formats: .eps, .ai (preferred), .jpg, .tif, .gif, .jpg, .bmp, .pdf and .cdr etc.
Please you provided that the images are clear enough for us to see all the details, JPG and GIF files are saved at 300 dpi. For vector artwork, be sure to convert the fonts to curves or lines. If the fonts are not converted, we may see a different font and digitize the file incorrectly.
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| 5. |
Q: |
What available formats do you offer? |
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A: |
We can offer Tajima DST, .Melco .EXP and .CND, .DSZ, .DSB, .PXF, .MLS etc. |
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| 6. |
Q: |
Can I send my own embroidery digitizing file for you to change for me? |
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A: |
Yes, we can edit or add new parts to your embroidery digitizing file. You will be charged the new part only. |
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| 7. |
Q: |
How do I get my finished embroidery digitizing design? |
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A: |
We will send the finished digitizing design to you by email. |
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| 8. |
Q: |
How long will it take to get my digitized design back? |
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A: |
It is depending on your have requested when you order. Our standard turnaround time is 24-72 hours, rush service is available. If you cannot get your design in time, contact us immediately. Maybe the mail system has troubles, please feel free to ask your design if you cannot get it in time. |
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| 9. |
Q: |
What is your office hour? |
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A: |
We are available 24 hours / day, 7 day a week. |
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| 10. |
Q: |
How much do you charge per design? |
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A: |
We charge by the stitch count. Please you contact us to review our prices brochure. |
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| 11. |
Q: |
How much does it cost to estimate designs? |
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A: |
Free. |
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| 12. |
Q: |
What methods of payment do you accept? |
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A: |
We accept wire transfer and credit card, Visa Card, MasterCard and American Express Card. For more information about payment, please you go to payment menu at the front page. |
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